Last updated: [FILL IN — date of publication]
These Terms of Service ("Terms") govern your use of the FundClear platform, operated by [FILL IN — registered business/trading name] ("FundClear", "we", "us"). By creating an account, running the Fund Readiness Diagnostic, or purchasing a document, you agree to these Terms. If you do not agree, do not use the platform.
FundClear is a document preparation platform. We generate funding-application documents (business plans, financial projections, compliance documents, funder-specific application packs, and related materials) using artificial intelligence based on the business information you provide, and in some cases via manual/human preparation for specific document types.
FundClear is not a funder, financial advisor, attorney, tax practitioner, or accountant, and does not guarantee that any funder will approve your application. Funding decisions are made solely by the relevant funder (bank, DFI, or investor) and depend on factors beyond our control.
Documents are generated from the information you provide in your business profile. You are responsible for reviewing every document before submission to a funder, including:
FundClear documents are prepared to a professional standard but are not a substitute for independent legal or financial advice.
You must provide accurate information when creating an account and keep your login credentials confidential. You are responsible for all activity under your account. Notify us immediately at [FILL IN — support email] if you suspect unauthorised access.
Instant/AI-generated documents are delivered immediately upon generation. Custom/human-prepared documents are delivered within the stated delivery timeframe shown at checkout. If we fail to deliver a paid document within a reasonable time of the stated delivery window, or a document cannot be generated due to a fault on our side, you are entitled to a refund of that order in accordance with the Consumer Protection Act 68 of 2008. To request a refund, contact [FILL IN — support email].
Once paid for, you own the specific document generated for your business and may use it for your own funding applications. FundClear retains ownership of its underlying platform, prompts, templates, and generation technology. You may not resell, redistribute, or use FundClear's document generation system to produce documents for other businesses without our written permission.
You agree not to:
To the maximum extent permitted by law, FundClear's total liability for any claim arising from your use of the platform is limited to the amount you paid for the specific order giving rise to the claim. We are not liable for any funder's decision to decline a funding application, for indirect or consequential losses, or for losses arising from inaccurate information you provided in your business profile. Nothing in these Terms limits liability that cannot lawfully be limited under the Consumer Protection Act 68 of 2008.
Our collection and use of your personal information is governed by our Privacy Policy.
You may close your account at any time. We may suspend or terminate accounts that breach these Terms, engage in fraudulent activity, or misuse the platform.
We may update these Terms from time to time. Continued use of the platform after a change takes effect constitutes acceptance of the updated Terms.
These Terms are governed by the laws of the Republic of South Africa. Any dispute will be subject to the jurisdiction of the South African courts, without prejudice to any right you have to refer a consumer dispute to the National Consumer Commission or an accredited consumer protection body.
Questions about these Terms can be sent to [FILL IN — support/contact email].